On your help.center website and widget, we show a contact form at multiple places.
Contact us in the Navbar
Contact us at the bottom of a help article
Contact us when there is a search miss.
Clicking any of these, will open up the Contact Form as shown below:
When a customer fills in this contact form, it sends an email to the Contact email that is set in Settings > General. Provide your customer support email address in this field and click on Save Changes.
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